Refund Policy

1. Introduction

This Refund Policy explains when you may withdraw a purchase and/or receive a refund for a Subscription or other paid Services obtained through scrapering.com (the "Platform"), operated by Statistical Inference Limited ("we", "us" or "our"). This Refund Policy forms part of, and is incorporated by reference into, our Terms of Use. Capitalised terms used but not defined here have the meaning given to them in the Terms of Use. If there is any conflict between this Refund Policy and the Terms of Use in respect of refunds, this Refund Policy prevails.

2. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

3. Refunds

You may submit a refund request for the first payment of a Subscription, or for a one-time paid Service, within thirty (30) calendar days of the date of that Transaction. A refund is not automatic or unconditional: each request submitted within this period is reviewed on a case-by-case basis, and a refund may be granted in full, granted in part, or declined. Within this 30-day period, a refund will normally be granted where one or more of the following applies:

(a) you exercise a statutory withdrawal or cancellation right available to you under applicable law (see section 4);

(b) the Services are faulty, not as described, or not fit for purpose, or a material technical defect prevents you from accessing the Services as described (see section 8);

(c) you were charged in error, or the Transaction was an accidental or duplicate payment;

(d) you were charged for a Subscription renewal that you did not intend to continue and you had not used the Services in the renewed Billing Period, where required by applicable law; or

(e) you have not materially accessed, used or benefited from the Services since the Transaction.

A refund may be declined where none of the above circumstances applies, where the Services have been substantially accessed, used or consumed, or where there is evidence of fraud, refund abuse, chargeback abuse or other manipulative behaviour (see section 9). Submitting a request within the 30-day period does not by itself guarantee a refund. This section does not limit any non-waivable statutory rights available to you (see section 4).

When you purchase access to the Services, you acknowledge that you have a period of thirty (30) days after the order completion date within which to cancel or apply for a refund as described in this Policy.

4. Statutory Withdrawal Rights

Depending on your country of residence and whether you purchase as a consumer, applicable law may grant you an unconditional right to withdraw from a Transaction and receive a full refund. Where regional rules differ, Paddle applies the highest standard of protection across the relevant country.

5. How to Request a Refund or Cancel

To withdraw, cancel and/or request a refund, contact Paddle using any of the following methods:

(a) use the "View receipt" or "Manage subscription" link in your Transaction confirmation email;

(b) submit a request via the support link in your receipt or within your account's billing page; or

(c) visit paddle.net and select the "Request refund" option.

If you are unsure of the details of your Transaction or your eligibility, you can also contact us directly.

6. Subscriptions and Cancellation

You can cancel a Subscription at any time through your account settings on the Platform. Cancellation takes effect at the end of your current Billing Period and prevents further payments being taken. Cancelling a Subscription stops future billing but does not by itself reverse or refund a payment that has already been charged; any refund of an existing charge is governed by this Policy and applicable law.

7. Credits and Usage-Based Charges

Credits included with a plan are usage meters only. Consistent with our Terms of Use, credits are issued at the beginning of the Billing Period, are usable only during that Billing Period, expire at the end of it, do not roll over and are non-refundable, except where a refund is required by applicable mandatory consumer law or granted under this Policy.

8. Refunds for Technical or Product Defects

This Policy does not affect your rights in relation to Services that are not as described, faulty or not fit for purpose. If you experience a persistent technical issue or a material defect that prevents you from accessing the Services as described, please contact our support team (section 11) with details of the issue. Where there is evidence of a material technical or Product defect, a refund will be issued in accordance with applicable consumer protection laws.

9. Exclusions and Abuse

Refunds will not be issued where there is evidence of fraud, refund abuse, chargeback abuse or other manipulative behaviour. This section does not limit your non-waivable statutory rights or your rights in respect of Services that are faulty, not as described or not fit for purpose.

10. Chargebacks and Payment Disputes

We encourage you to contact us or Paddle before raising a chargeback or dispute with your bank, card issuer or payment provider, as this is usually the fastest way to resolve an issue. If you initiate a chargeback, access to the relevant Services may be temporarily suspended while the matter is reviewed. This does not affect your lawful rights to dispute a charge under card-scheme or consumer-protection rules.

11. Processing of Refunds

Where a refund is approved, it will be processed to the same payment method used for the original Transaction where possible, and within fourteen (14) days of approval of the request. Actual receipt of funds may depend on your bank or payment provider's processing times.

12. Contact and Buyer Support

For questions about this Policy, to cancel, or to request a refund:

Paddle buyer support: paddle.net

Our support: support@scrapering.com

Statistical Inference Limited, Office Room Number 68, 7F Woon Lee Commercial Building, 7 Austin Ave, Tsim Sha Tsui, Kowloon, Hong Kong.

13. Changes to this Policy

We may update this Policy from time to time. The version in effect at the time of your Transaction governs that Transaction. We recommend saving or printing a copy for your records.